Customer Service Policy
Akrisweb Inc. will accept returns/exchanges only if merchandise is in its original condition with all product tags attached. The return form must be completed and included with the return shipment for a credit card refund only. Akris will not accept merchandise that has been worn, used, altered or damaged. Returns/exchanges will be accepted within 10 business days of receipt. Refunds may only be issued in form of credit card refund to the credit card used for purchase.
Online orders may be returned/exchanged to:
29 Newbury Street
Boston, MA 02116
Online purchases can not be returned/exchanged at department stores selling Akris merchandise or other wholesale distributors.
The Akris customer service team will make every effort to resolve any refund/exchange request and an email notification and/or phone call will be placed once the return/exchange has been processed. Akris will not assume responsibility for reimbursement or compensation in the event that return package is lost, stolen, or mishandled.
Akris reserves the right to refuse return of any merchandise that does not meet the above return requirements.
Exchanges will be refunded to credit card and then the new item will be charged to the credit card (unless it is a simple size exchange).
Shipping and Delivery
All purchases made on the Akris site will be shipped via UPS for delivery within 5-7 business days with complimentary delivery. Online purchases will require an adult signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses. For a listing of Akris boutiques, please go to boutique location.
Shipments can be made only to U.S & Canadian addresses. Please contact any boutique location for purchases outside the U.S. or Canada.
Shipping Methods and Fees
For the delivery, we offer complimentary shipping. If you require special shipping arrangements, please email email@example.com for further assistance.
Akris will send shipping confirmation via email as soon as the purchase has been shipped; this will allow you to track the status of your shipment on www.ups.com.
Purchases for product on the Akris e-commerce site may be made either directly through Akrisweb Inc. or through the assistance of our online personal shoppers who respond to your order.
Online purchases on the Akris site may be made by residents of the U.S. or Canada with U.S or Canadian ship to addresses. Purchasing from other countries is possible in-store at our boutiques worldwide.
Legal Purchase Age
If you are under the age of 18, Akris requires that you inform a parent or guardian about the Akris customer service policy and provide parent or guardian written consent.
If you wish to cancel or modify your order, an email must be sent to firstname.lastname@example.org. Akris will make every effort to accommodate your request. Once an online order has been placed and submitted, Akris cannot guarantee the purchase can be cancelled or modified.
Akris products as shown on the Akris e-commerce site are subject to availability; and Akris reserves the right to limit the quantity of products supplied and sold. Akrisweb Inc. will make every effort to accommodate all product requests.
Prices listed for Akris product on the website are in U.S. dollars. Title to products ordered and purchased on this website passes to you upon delivery provided that we have received payment in full for the products.
Akrisweb Inc. does not offer price adjustments; all pricing is as listed in the e-commerce shop.
Akris accepts the following forms of payment for online purchases:
- Maestro / MasterCard
- American Express
The transaction will be charged to your credit card once we have verified your card details, received credit authorization and confirmed stock availability. Approved returns or exchanges will be credited to the card used for the purchase.
Akris charges state, local and county taxes of the addressee’s location for online transactions, as required by applicable laws.
Please note your on-screen transaction total reflects estimated sales tax. Once your “ship to” address has been entered, the actual sales tax will be calculated and may vary from the estimated tax.
As we greatly value our customers, we offer premium customer service. All Akris and Akris punto items purchased from our online boutique can be submitted to any Akris boutique in Europe or in the USA (accompanied by the purchase receipt) for alteration. For a listing of Akris boutiques our complimentary alteration services are applicable, please go to any boutique location.
Our professional alteration teams will be pleased to fulfil your alteration requests. Items purchased at the full price are eligible for free alteration. Reduced items can be altered against payment of a fee.
Akris Authenticity Promise
Akris & Akrisweb Inc. guarantees the authenticity of all products purchased through the Akris e-commerce site. All Akris products are designed in the Akris ateliers based in St. Gallen Switzerland and produced in company-owned and directly managed entities with highest standards and commitment to craftsmanship, materials, production, and unparalleled quality. To learn more about the Akris organization visit The House.
Errors and Inaccuracies
The Akris site aims to provide complete, accurate, and up-to-date information. The website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing, availability, and product information. Akris reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.
Akris appreciates your interest in the Akris website and products, therefore we are eager to hear from you. If you have any questions or comments regarding our customer service policy, to update or correct your personal data, please send an email to email@example.com.