Returns and Exchanges

Merchandise that has been customized solely for you or has been worn, used, altered, or damaged will not be accepted. Security tags and labels should not be removed. Akris reserves the right to refuse the return of any merchandise that does not meet the above return requirements.

• How long can I return or exchange an item?
  Products can be returned or exchanged within 14 days from the date of purchase or delivery. However, we know that time is your most precious commodity and in some cases may not be readily available for such matters. If you ordered multiple items and they ship in separate packages, we will gladly accept returns within 14 days of when you receive the last shipment from your order.
  
  Sale pieces: Please see details below.

• Can I return items on sale?
  Yes, sale products can be returned or exchanged within 14 days from the date of purchase or delivery. However, please note that for items with a discount of 60% or more, we will issue store credit only, not a regular refund.

• How do I exchange an item?

  Please contact our Customer Service. We are happy to help.
  Kindly note, that exchanges are subject to merchandise availability.

• How do I return an item?
  Please use the included shipping label provided in the box.

  - Prepare your package: Place your item in its original packaging and with the original receipt (if you have received multiple parcels, you can place all your returns in the same package and mail them back together).

  - Put the pre-paid label you received in the email on your package. Cover old address labels with the new pre-paid label and securely seal your package with tape.

  - Drop your package off at any UPS store or pick-up location.

• How will you issue the refund and when will I receive it?
  Refunds will be issued in the same form as the one utilized for payment. We strive to issue refunds as quickly as possible. You should receive your refund within 15 business days after your returned item(s) is/are received at our warehouse.

• Can I return a customized item?
  Customized items (like personalized straps or bags with personalized straps) cannot be returned or exchanged. These items can only be returned to us if there is a manufacturing defect or if Akris made an error in processing the order.

• How can I return my bag with exotic skin?

  Depending on the country of delivery the return of items purchased via Akris.com such as bags with exotic skin may require you to contact the Akris Customer Service to organize their return. Please feel free to reach out to us before arranging the return.

• Can I return Akris products that I purchased at another store?

  Please reach out to the store you purchased from to initiate an exchange/return.

• Are shipping charges refundable?
  Kindly note that shipping charges are not refundable.

• Where can I find my order number?

  Your order number is a 6-digit number ending in US (ex. 12345US) that can be found in your order confirmation email, or on the bottom section of the receipt included in your package.

Do you have any further questions regarding our returns or exchange policy? Please do not hesitate to contact our customer service team.