Shipping
- USA: Complimentary shipping on orders $600 and up (returns are free of charge; except for 60% sale items)
- Canada: Complimentary shipping on orders $1'000 and up (returns are free of charge; except for 60% sale items)
- Fast and safe shipping with UPS
- Complimentary gift packaging
To order and ship to other countries please shop on our CH shop (German - for Switzerland and Principality of Liechtenstein), EU shop (English), DE shop (German), or JP shop (Japanese)
How Much Is the Shipping?
We offer complimentary shipping on orders of USD 600 and up in the USA and USD 1'000 and up in Canada (otherwise a flat rate of USD 20.00 or USD 50.00 for express deliveries will be charged). Kindly note that shipping charges are not refundable in case of a return.
What Kind of Shipping Services Do You Provide?
All orders are shipped by UPS.
How Long Does the Delivery Take?
Approx. 3-5 business days from the time you place your order (customized products are delivered within 3-4 weeks). Please note that orders outside the USA or Canada may take longer to ship depending on the country you are in. Orders with more than one product may be shipped in separate parcels with different delivery dates. If you need your order to arrive on a specific date, please contact our customer service and we will try our best to ensure timely delivery.
Is There Any Exception on Delivery Times?
Some orders may take up to 72 additional hours to process as some stock needs to be shipped directly from Europe. If a standard order is placed over the weekend, the earliest it will be shipped is Monday (if it is placed on a public holiday, the earliest it will be shipped is the next working day).
How Do I Know When My Order Has Been Processed?
Once your order has been processed, you will receive an email with the tracking number confirming your order has been shipped.
How Can I Track My Delivery?
Log in to your "Account" by clicking on the link located at the top right of the Akris.com website. Use the menu to track your order. Otherwise please track your UPS order online with the tracking number you have received by email. If necessary, please feel free to contact our Customer Service by telephone or by email under the "Contact us" section.
Where Does Akris.com Deliver?
Akris.com is based on fulfillment processes based out of the US, Europe, Switzerland, and Japan. At the moment we serve the following areas:
- North America: USA, Canada
Akris.com delivers to the following areas:
- North America: USA and Canada
- Europe: Switzerland and Principality of
Liechtenstein, customers of all countries
within the European Union and Norway
can shop in German or English
- Asia: Japan
Customers in all the above countries do not have to pay customs duties - Akris organizes customs clearance and covers the cost of it (also in case of a return).
We will make every effort to ship to addresses outside of these regions, but we reserve the right to refuse orders there if circumstances beyond Akris' control require us to do so. Please contact our customer service if you require delivery to another country.
Could You Deliver to A PO Box or Mailbox?
For security reasons, Akris.com will not process any order that is requested to be delivered to a general delivery address or P.O. Box. All Akris.com packages are personally delivered to their recipient and, as a result, no packages will be dropped off in a mailbox.
Is A Signature Required for Delivery of My Order?
Generally, we don't request the recipient's signature, but in some specific cases, it might be required on receipt of the parcel.
Can You Deliver to My Hotel?
We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice.
Can You Delay My Delivery?
We can delay your delivery for a few days. Please note down in the “comments area” when you will be back home so that our Customer Service can have your package delivered from then onwards.