Shipping & Returns

Shipping

  • How much does shipping cost? 

    We offer complimentary shipping on all orders over $600 USD. A flat rate of $20 USD applies to orders under this amount. An express delivery option is also available for $50 USD. 

    Returns are free of charge. Please note that shipping fees are non-refundable in the event of a return. 
  • Is a signature required? 

    At checkout, you can choose whether a signature is required upon delivery. If selected, the parcel will be released once it has been signed by the client.
  • Can I change my address or modify my order after it ships? 

    In most cases, we’re unable to modify an order or update the address once it has shipped. If your package is already in transit, please contact UPS with your tracking number to request a re-delivery or re-direction. 

    If your order has not yet shipped, please reach out to Akris Customer Service promptly. Our team will gladly review your order and assist with any available modifications before dispatch. 
  • Could You Deliver to a PO Box or Mailbox?  

    For security and logistical reasons, Akris does not process any orders requesting delivery to a collection center for international shipments or to a P.O. Box. All Akris packages are delivered by local couriers to the address provided on the order. If you have any questions about our delivery policies, please contact our Customer Service team for assistance.
  • What if I want to send an order as a gift?  

    We offer complimentary gift wrapping, and we can leave the order slip out of the box upon request. Please leave us a message in the Comments section during checkout to request this service.

Returns & Exchanges 

  • How do I return an item? 

    To make a return, please follow these steps:

    Go to our website and sign in to your account using the email you used at checkout. If you do not already have an account, select “Create account” using that same email so your order can appear.

    Once you are signed in, go to “My Account” and select “Orders.”

    Click on the order that contains the item you would like to return.

    Select the item(s) you wish to return.

    Choose the reason for the return from the dropdown menu.

    Submit the return request.

    After you submit the request, our team will review it.
    If the return is approved, you will receive a follow-up email with the return instructions and (if applicable) a return label.
  • What is your Return and Exchange policy?

    Full-priced items can be returned or exchanged within 14 days of the date of delivery. Items must be in new condition: unwashed, unworn, unaltered, and with tags attached. Akris reserves the right to refuse the return of any merchandise that does not meet the above requirements.  

    Customized items are final sale.  

    In the case of a return or exchange, original shipping charges are not refundable.  
  • How do I exchange an item? 

    If you need any help, feel free to contact us Customer Service.
  • When will I receive my refund? 

    Upon receiving and accepting your return, a refund will be processed to your original payment method, and you will receive a return confirmation email. Please note refunds may take 3-5 days to appear in your account.
  • Where can I find my order number? 

    Your order is a 7-digit code ending in “US” (ex. 12345US) and can be found in your order confirmation email.
  • I received a damaged or faulty item. What should I do? 

    Please contact our Customer Care team for assistance. If possible, include your name, order number, and a photo of the damaged item.
  • How do I return or exchange an item I received as a gift? 

    Please contact our Customer Service team for assistance and include the name of the person who purchased the item for you.

Delivery & Tracking 

  • When will I receive my order? 

    Approx. 3–5 business days from the time your order is placed (customized products are delivered within 3–4 weeks). If you require delivery by a specific date, please contact our customer service team, and we will do our best to accommodate your request.
  • How can I track my order? 

    Once your order has been processed, you will receive a confirmation email with the tracking number confirming your order has been shipped.  

    You can also track your order by logging into your Account here . If you cannot find your tracking information, feel free to contact our  Customer Care  team for assistance.  
  • Can You Deliver to My Hotel? 

    We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order, so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice.
  • What should I do if my order has not been delivered yet or is lost? 

    Please contact our Customer Service  team for assistance. Include your name, order number, and a timeline of the missing or delayed package.